Customer service Survey
MSN Money -Zogby customer-service survey. Read more about it click on the article below The Customer Service Hall of Shame How companies were ranked Here's a look at our full results: "Poor" "Fair" "Good" "Excellent" Bottom 10 Sprint Nextel 40% 28% 25% 7% Bank of America 30% 25% 32% 13% Comcast 30% 33% 28% 10% Time Warner Cable 29% 35% 28% 8% AT&T 26% 36% 31% 7% Citibank 24% 34% 35% 8% Wal-Mart 23% 32% 32% 13% Verizon 22% 31% 36% 11% Wells Fargo 21% 27% 38% 14% DirecTV 20% 29% 33% 17% Dishonorable mentions Dell 19% 26% 40% 15% Circuit City 19% 35% 39% 8% Best Buy 14% 31% 42% 13% Home Depot 13% 29% 43% 14% Sears 12% 33% 45% 10% Macy's 10% 30% 47% 13%