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Merisant lawyer Gregg LoCascio said in his closing argument Thursday that Splenda's makers chose not to use the phrase “does not contain sugar” on packaging, because “it was good for business.” He says Equal unfairly lost millions in sales and profits... read more More from AP -- Settlement talks began after jurors asked the judge for a calculator and expert reports from both sides on how to determine damages. Lawyers rushed to the judge's office to try to delay the jury's announcement and then huddled in a courthouse meeting room. McNeil's own consultants said its slogan confused potential customers, some of whom thought that Splenda was sugar without the calories, Merisant's attorneys said. McNeil rejected a plan to add the phrase "does not contain sugar" to the front of Splenda's yellow box, which might have cleared up the confusion, Merisant said.

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MSN Money -Zogby customer-service survey. Read more about it click on the article below The Customer Service Hall of Shame How companies were ranked Here's a look at our full results: "Poor" "Fair" "Good" "Excellent" Bottom 10 Sprint Nextel 40% 28% 25% 7% Bank of America 30% 25% 32% 13% Comcast 30% 33% 28% 10% Time Warner Cable 29% 35% 28% 8% AT&T 26% 36% 31% 7% Citibank 24% 34% 35% 8% Wal-Mart 23% 32% 32% 13% Verizon 22% 31% 36% 11% Wells Fargo 21% 27% 38% 14% DirecTV 20% 29% 33% 17% Dishonorable mentions Dell 19% 26% 40% 15% Circuit City 19% 35% 39% 8% Best Buy 14% 31% 42% 13% Home Depot 13% 29% 43% 14% Sears 12% 33% 45% 10% Macy's 10% 30% 47% 13%